PLL Computers LLC

PO Box 1665 Mentor, OH, 44061-1665

Last Updated: May 25, 2026 | Effective Date: May 25, 2026

This Privacy Policy describes how PLL Computers LLC collects, uses, and protects information about you. Please read this document carefully. By using our website or services, you acknowledge the practices described herein.

1. INTRODUCTION AND OVERVIEW

PLL Computers LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of our website visitors and customers. We understand that privacy matters, and we take our responsibility to handle your information carefully and transparently very seriously.

This Privacy Policy explains:

What information we collect from you and how we collect it;
How we use the information we collect;
With whom we may share your information; and
Your rights regarding your personal information and how to exercise them.

This policy applies to information collected through our website, email communications, service request forms, and in connection with any IT services we provide. By accessing our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

This policy was last updated on May 25, 2026, and supersedes any prior versions.

2. INFORMATION WE COLLECT

We collect information in a few different ways, depending on how you interact with us.

2.1 Information You Provide Voluntarily

When you contact us, submit a service request, or correspond with us by email, you may provide us with personal information such as:

Name — your first and last name;
Email address — for replies and service-related communications;
Phone number — for scheduling and support purposes;
Company or organization name — where applicable, for business clients.

You are not required to provide this information, but without it, we may be unable to respond to your inquiry or provide services.

2.2 Technical and Usage Information

When you visit our website, certain information is collected automatically by our web server and analytics tools. This technical information includes:

IP address;
Browser type and version;
Operating system;
Pages visited and time spent on each page;
Referring URLs (the page you visited before arriving at our site); and
Date and time of your visit.

This information is primarily collected in aggregate and is used to maintain and improve our website. See Section 5 (Analytics) for more detail.

2.3 Payment Information

If you pay for services, payment processing is handled by trusted third-party payment processors. PLL Computers LLC does not directly collect, process, or store full credit card numbers or sensitive payment credentials. Any payment information you provide is transmitted directly to and secured by our payment processor in accordance with their own privacy and security policies.

3. HOW WE USE YOUR INFORMATION

We use the information we collect only for legitimate business purposes and only to the extent necessary. Specifically, we use your information:

To respond to your inquiries, service requests, and technical support tickets in a timely manner;
To provide, manage, and fulfill the IT services contracted by you or your organization;
To send service-related communications, including invoices, appointment reminders, maintenance notifications, and service updates;
To improve our website, identify technical issues, and enhance our service offerings based on how visitors use our site;
To comply with applicable legal obligations, including tax, accounting, and regulatory requirements.

We do NOT sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose.

We will not use your personal information to send unsolicited marketing emails or promotional materials without your prior consent. If you have opted into receiving communications, you may opt out at any time (see Section 9 — Your Rights).

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or phone) by a website when you visit it. They allow the website to remember certain information about your visit, such as your preferences or actions, so you don’t have to re-enter information each time you return. Cookies do not contain viruses and cannot execute programs on your device.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Required?
Essential / Functional	Necessary for the website to function properly. These enable basic features such as page navigation and access to secure areas. The site cannot function correctly without these cookies.	Yes
Analytics	Help us understand how visitors interact with our website by collecting aggregate usage data (e.g., pages visited, time on site). This information is used solely to improve site performance and content.	No

4.3 Third-Party Analytics Cookies

We may use analytics tools such as Google Analytics, which sets its own cookies to track website usage. Google Analytics collects data in accordance with Google’s Privacy Policy. You may opt out of Google Analytics tracking at any time by visiting: tools.google.com/dlpage/gaoptout or by adjusting your browser settings.

4.4 Managing and Disabling Cookies

Most web browsers allow you to control cookie settings through the browser’s preferences or settings menu. You can typically:

Block all cookies from being set;
Delete cookies already stored on your device; or
Configure your browser to notify you before a cookie is set.

Please note that disabling certain cookies may affect the functionality of our website. Refer to your browser’s help documentation for instructions specific to your browser.

5. ANALYTICS

We use website analytics tools — which may include Google Analytics or similar services — to collect aggregate, anonymized data about how visitors use our website. This data helps us understand which pages are most visited, how users navigate the site, and where improvements may be needed.

The data collected through analytics tools is statistical in nature and, by default, does not personally identify individual visitors. We do not use analytics data to profile individual users or for targeted advertising purposes.

Where applicable, we enable IP anonymization (also called IP masking) within our analytics configuration. This means the last portion of a visitor’s IP address is zeroed out before the data is stored or processed, preventing the identification of individual users based on their IP address.

If you wish to opt out of analytics tracking entirely, please see Section 4.3 for instructions.

6. THIRD-PARTY SHARING AND DISCLOSURE

We take your privacy seriously and limit the sharing of your personal information to the circumstances described below.

6.1 We Do Not Sell Your Information

PLL Computers LLC does not sell, trade, or rent your personal information to any third party under any circumstances.

6.2 When We May Share Your Information

We may share your personal information only in the following limited situations:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our business — such as website hosting providers, email platforms, and payment processors. These vendors are permitted to use your information only to perform services on our behalf and are bound by confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfer: In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred to a successor entity. We will endeavor to notify you of any such change and the new entity’s privacy practices.

6.3 Third-Party Links

Our website may contain links to third-party websites for your convenience. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of any linked third-party websites. We encourage you to review the privacy policy of any site you visit.

7. DATA SECURITY

We are committed to keeping your information secure. We implement a range of industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

SSL/TLS Encryption: Data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols;
Secure Servers: Personal data is stored on servers with appropriate physical and network-level security controls;
Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis; and
Regular Security Reviews: We periodically review our security practices to identify and address potential vulnerabilities.

While we strive to protect your personal information using these measures, no method of transmitting or storing data over the internet is completely secure. We cannot guarantee the absolute security of any information you transmit to us, and you do so at your own risk.

In the event of a data breach that we reasonably believe has affected your personal information, we will notify affected individuals as required by applicable law and in a timely manner.

8. DATA RETENTION

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required or permitted by applicable law.

In general:

Inquiry and contact form data is retained for a reasonable period sufficient to respond to and resolve your request;
Customer service records, contracts, and related business records may be retained for up to seven (7) years to comply with accounting standards, tax obligations, and applicable legal requirements; and
When personal data is no longer needed, we securely delete or anonymize it in accordance with our internal data management practices.

You may request deletion of your data at any time, subject to any legal retention obligations we are required to fulfill (see Section 9 — Your Rights).

9. YOUR RIGHTS

We respect your rights regarding your personal information. Depending on your location and applicable law, you may have the following rights:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion: You may request that we delete your personal information. Please note that this right may be limited where we are required by law to retain certain records.
Right to Opt-Out: You may opt out of any marketing or promotional communications from us at any time by following the unsubscribe instructions in any such communication, or by contacting us directly.

Ohio Residents and Other State Privacy Laws: Residents of Ohio and users subject to other applicable U.S. state privacy laws (such as those under the California Consumer Privacy Act or similar state legislation) may have additional rights regarding their personal data. We are committed to honoring those rights to the extent required by law.

To exercise any of the rights described above, please contact us using the information provided in Section 12 (Contact Information). We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements. We may need to verify your identity before fulfilling a request.

10. CHILDREN’S PRIVACY

Our website and services are intended for use by adults and business clients. Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from any individual under the age of 13.

If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately using the information in Section 12, and we will take prompt steps to delete such information from our records.

11. CHANGES TO THIS PRIVACY POLICY

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make changes, we will:

Post the revised Privacy Policy on this page;
Update the “Last Updated” date at the top of this document; and
Where appropriate, notify you of significant changes via email or a prominent notice on our website.

Your continued use of our website or services after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us:

PLL Computers LLC

PO Box 1665 Mentor, OH, 44061-1665

Privacy Inquiries Email: [support (@) pllcomputers.com]

Website: www.pllcomputers.com

We take all privacy inquiries seriously and will make every effort to address your questions or concerns in a timely and transparent manner.

PLL Computers LLC

This document is effective as of May 25, 2026. All prior versions of this Privacy Policy are superseded by this document.