Terms and Conditions – PLL Computers LLC

PLL Computers LLC

PO Box 1665 Mentor, OH, 44061-1665 | www.pllcomputers.com

Last Updated: May 25, 2026

Please read these Terms and Conditions carefully before using our website or services. By engaging with PLL Computers LLC, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Introduction

By accessing our website (www.pllcomputers.com) or using any services provided by PLL Computers LLC (“we,” “our,” or “us”), you agree to comply with and be bound by these Terms and Conditions. These terms apply to all visitors, clients, and service recipients.

If you do not agree with any part of these terms, you should not use our website or engage our services.

2. Services

PLL Computers LLC provides a range of IT services, including but not limited to:

Computer repair and diagnostics
Network setup and configuration
Hardware and software support
Managed IT services
Remote technical support

All services are provided on a professional, best-effort basis. The specific scope of each engagement will be defined in an individual service agreement or work order signed by the client prior to work commencing.

3. Quotes, Pricing, and Payment

Quotes are valid for 30 days from the date of issue unless otherwise stated in writing.
Payment is due upon completion of service unless a separate payment arrangement has been agreed upon in writing in advance.
We accept payment via check, credit or debit card, and electronic transfer.
Invoices not paid within 30 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance.
PLL Computers LLC reserves the right to withhold equipment, devices, or deliverables until full payment has been received.

4. Client Responsibilities

Clients agree to the following responsibilities when engaging our services:

Data Backup: Clients are solely responsible for backing up all data before any service is performed. PLL Computers LLC is not liable for data loss of any kind.
Accurate Information: Clients must provide accurate and complete information regarding their systems, devices, and service needs to allow us to perform work effectively.
Safe Working Environment: For on-site services, clients must ensure a safe, accessible, and reasonably organized working environment for our technicians.
Software Licensing: Clients are responsible for obtaining any required software licenses or usage rights before requesting installation or configuration of software.

5. Remote Access

When remote access to a client’s device is required to deliver a service, the client consents to granting technician access solely for the purpose of the agreed-upon service.

Remote sessions are conducted using secure tools and are terminated promptly upon completion of the service.
PLL Computers LLC will not access, copy, transmit, or retain any client data beyond what is strictly necessary to perform the requested service.
Clients may observe or terminate a remote session at any time.

6. Limitation of Liability

To the fullest extent permitted by applicable law, PLL Computers LLC shall not be liable for:

Loss or corruption of data
Loss of profits or revenue
Business interruption
Any indirect, incidental, special, or consequential damages arising from services rendered or from the failure of any equipment or software

Our maximum liability for any claim related to a specific service engagement is limited to the total amount paid by the client for that particular service.

We make no guarantee that our services will permanently resolve all issues. Technology problems may recur due to factors beyond our control, including but not limited to hardware failure, user error, or subsequent software changes.

7. Warranty and Guarantees

Labor Warranty: Labor performed on repairs is warranted for 30 days from the date of service. If the same specific issue recurs within this period, we will re-examine and address the issue at no additional labor charge.
Parts Warranty: Hardware parts and components carry only the manufacturer’s warranty. PLL Computers LLC does not extend any additional warranty on parts or materials.
Exclusions: This warranty does not cover damage caused by misuse, accidents, power surges, liquid damage, or unauthorized modifications made after our service was performed.

8. Intellectual Property

All content appearing on the PLL Computers LLC website — including text, logos, graphics, and other materials — is the property of PLL Computers LLC and may not be reproduced, distributed, or used without prior written permission.

Any custom work, configurations, scripts, or solutions developed by PLL Computers LLC during a client engagement remain the intellectual property of PLL Computers LLC unless a separate written agreement explicitly transfers ownership to the client.

9. Third-Party Products and Services

In the course of our work, we may recommend, install, or configure third-party software, hardware, or services. PLL Computers LLC is not responsible for the performance, reliability, compatibility, or licensing compliance of any third-party products.

All warranties applicable to third-party products are those of the respective manufacturer or provider. Clients should review the terms and privacy policies of any third-party products installed on their systems.

10. Termination of Services

Either party may terminate a service engagement by providing reasonable written notice to the other party.
The client remains responsible for payment of all services rendered and costs incurred up to and including the termination date.
PLL Computers LLC reserves the right to refuse or discontinue service to any client at its discretion, including in cases of non-payment, abusive conduct, or misrepresentation of service needs.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or services provided by PLL Computers LLC shall be subject to the exclusive jurisdiction of the courts of Summit County, Ohio.

12. Changes to These Terms

PLL Computers LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any updates will be posted on our website at www.pllcomputers.com with a revised “Last Updated” date.

Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

PLL Computers LLC

PO Box 1665 Mentor, OH, 44061-1665

Email: support (@) pllcomputers.com

Website: www.pllcomputers.com